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Identity verification problem on Binance Binance how to solve it?
KYC (Know Your Customer) verification problem on Binance , the block stems from non-compliant documents or incorrect information. As a result, your Binance becomes limited or even completely inaccessible. Don't panic; there are simple solutions to complete this verification step. In this article, you'll see how to effectively unblock your trading platform and regain your ability to trade or withdraw your funds or cryptocurrencies from Binance .
Table of contents
Identity verification issue on Binance : Why Binance KYC verification
KYC (Know Your Customer) verification is now central to many regulations. On a crypto exchange like Binance, this procedure allows:
- To combat money laundering and the financing of terrorism;
- To ensure that you are the sole holder of the Binance account (security);
- To comply with geographical restrictions in different countries.
In short, even though the verification process may seem burdensome, it's a necessary step. According to Binance 's official support , providing valid official documents to prove your identity is crucial. Without them, deposits and withdrawals remain blocked, and the entire verification process drags on.
This process becomes even more crucial if you wish to transfer funds from Binance to your bank account . Without KYC , this operation is simply impossible. To avoid further verification issues, it is therefore recommended to complete this process as soon as you create your account.
Essential steps to avoid an identity verification problem on Binance
When you start using Binance, the platform prompts you to complete identity verification. At this stage, a few simple rules must be followed:
1. Prepare the required documents
Before even starting the procedure, check that you have:
- A valid form of identification : national identity card, passport or driving licence .
- Proof of address if necessary (electricity bill or bank statement in your name).
- stable internet connection is required to avoid any technical errors during the verification process.
2. Verify the consistency of personal information
If the information you submit is partially incorrect (name, date of birth, etc.), Binance will automatically reject the verification request. Please ensure that:
- Your first and last names exactly match those written on the documents.
- Your date of birth is the same as the one shown on your identity document.
- Your address, if requested, corresponds to your proof of residence.
3. Ensure image quality
Image quality directly impacts your application:
- Avoid using the flash as it could create reflections.
- Position the identity document so that all elements are visible.
- Use a smartphone or scanner with good resolution.
If Binance is unable to read your ID photo, the algorithm will conclude that your official documents are invalid, and you will receive a verification failure .
4. Choose the appropriate type of identity document
Each user may encounter specific verification issues depending on the document provided. For example, an outdated identity card might cause problems, a poorly recognized driver's license might be rejected, and so on. In such cases, it's best to choose the most recent and legible document possible.
Common causes of identity verification problems on Binance
To resolve the blockages, it is crucial to identify the exact source. Here are some major reasons:
Data inconsistency
A single missing letter in your name can lead to your account being blocked. Sometimes, the address you provide doesn't match the one on the invoice you received. Or, your nationality might be incorrect even if you live in a different country. This inconsistency results in an almost immediate rejection.
Non-compliant documents
The Binance platform rejects any unclear or expired documents. A valid ID must show your photo, full name, date of birth, and expiration date. Any incomplete document will result in verification failure.
Technical error problem
The most common technical problem stems from poor image capture or server overload during document transmission. At that point, Binance may struggle to process the request correctly. Firewalls or antivirus software can also sometimes block image transmission.
Geographical restrictions
KYC procedures . If you reside in a country subject to international sanctions or stricter standards, you may face a longer processing time . Instant verification is not available in all regions.
Blockage related to anti-money laundering policy
If illicit activity is suspected, Binance may lock your account to conduct further checks. Binance customer support may request transaction records or proof of the origin of funds before unlocking your account.
How to practically resolve an identity verification problem on Binance
To unlock your account, here are the most effective solutions:
1. Repeat the check, carefully following the instructions
- Log in to your Binance account on the website or mobile app .
- Go to the “Identification” or “Verification” section.
- Choose the document to submit (identity card, passport or driver's license ).
- Check that the name, date of birth and expiry date match.
- Send the photos clearly.
2. Create a short identification video (if requested)
Depending on your region, Binance may require video verification. The purpose is to ensure that the person holding the ID is indeed the account owner. In this case:
- Follow the on-screen instructions and center your face properly.
- Present your ID to the camera when requested.
- Make sure you have good lighting in the room.
3. Check the internet connection status
A technical error or upload failure can occur when bandwidth is insufficient. Consider:
- Use your home Wi-Fi instead of 4G if the connection is more stable.
- Close any background applications that may be slowing down file transfers.
- Check your browser or smartphone settings.
4. Check that the camera is enabled (on PC or mobile)
If you are performing the verification on a computer, ensure your browser allows webcam access. On mobile, verify that the Binance app can access the camera. Issues may arise from simple permission denials.
5. Contact customer service if the attempts fail
If you have meticulously checked the quality of your documents and the problem persists, please do not hesitate to contact the support center . Binance provides:
- A live chat to talk with an agent.
- A ticketing system for more complex verification issues
Be specific when explaining the situation and provide screenshots if necessary.
Tips to improve your chances of successful identity verification on Binance
Optimize document quality
The sharper the image, the more effective the recognition algorithm will be. For best results, use a scanner. If you don't have a scanner, make sure to take the photo in a well-lit area, free of shadows.
Maintain a consistent account
An account with an email address that doesn't match your identity may raise suspicion with the platform. Make sure your account is secure with two-factor authentication (2FA) enabled.
Follow the official Binance guide
In addition to the information in this article, you can refer to the identity verification guide available in the Support section of the platform. It details each step and may provide a targeted solution to your identity verification problem on binance .
Identity verification issue on Binance : Detailed technical procedure to complete the verification
1. Go to the “Identification” section
Once you are logged into your exchange platform , click on your profile, then select “Login”. You will see different sections, such as “Verified”, “Verified+” or “Business Verification”. Depending on your status and country, a specific category will be available.
2. Selecting the document type
Generally, Binance will offer you:
- National identity card: preferred in most countries.
- Passport : recommended if you travel frequently.
- Driving licence : accepted in many cases, provided the photo is clear.
Note that some countries do not allow the use of a driver's license for KYC.
3. Downloading documents
Here are the crucial points:
- Each file must comply with the maximum size imposed by Binance.
- The format (JPG, PNG or PDF) must comply with the site's requirements.
- No screenshot , but an original photo or a scan.
4. Verification of details
Once you have submitted your documents, Binance will display a summary. Take a few seconds to confirm that your information is correct. If you notice any errors, correct them before submitting.
5. Selfie or video identification step
Depending on the document updates Binance 's KYC policy , you will be asked to:
- Or, to take a selfie: you hold your document in your hand, with the front camera of your phone in front of you.
- Either start a recording video where you follow simple instructions (blink, turn your head, etc.).
6. Confirmation and processing time
Once everything is submitted, Binance can take anywhere from a few minutes to several days to validate it. The response time depends on:
- The volume of requests on the platform.
- The degree of difficulty of your case (documents from a rarely used country, etc.).
- Regarding the accuracy of your information (quick response if everything is correct).
Identity verification problem on Binance : What to do if the account remains blocked after several attempts?
1. Contact Binance customer service
At this point, Binance customer support is your best ally. Explain that you have already tried the procedure several times. Attach screenshots of the error messages you received. The more complete your file, the faster the problem will be resolved.
2. Use additional support channels
Some community platforms like Reddit or Telegram have official Binancegroups where you can ask questions. However, never share sensitive information in these public channels.
3. Check for any account blockage related to compliance
In case of suspected fraud or money laundering , Binance may request additional documentation. If you are in this situation, prepare the following:
- The source of your funds (bank statements, crypto purchase receipts).
- Explanations regarding certain atypical transactions.
The goal is to prove the legitimacy of your activities on the exchange platform .
Identity verification issues on Binance : Prevention is key, how to avoid verification refusals
1. Update your information as soon as it changes
If you move or change your name, update your documents immediately. Discrepancies between your KYC and your actual documents could result in your account being blocked.
2. Keep photos of your documents
To expedite the process, keep clear images of your ID in a secure folder. This way, if Binance requests them again, you can submit them quickly.
3. Check the expiry date regularly
Whether it's your national identity card or your passport , make sure it's not expired. An expired document is automatically rejected, causing a recurring identity verification problem on Binance .
4. Monitor changes to Binance 's KYC policy
Like any major platform, Binance sometimes changes its rules to comply with international laws. Stay informed of official announcements. For example, instant verification may be rolled out in certain countries, or new types of accepted documents may be introduced.
Frequently Asked Questions (FAQ) about an identity verification problem on Binance
1. How long does the verification take?
It all depends on the volume of requests on Binance . This can vary from a few minutes for instant verification to several days if your case requires manual review.
2. What should I do if I receive a direct refusal?
In most cases, Binance will explain why: expired document, blurry image, etc. Correct these problems and try again. You have several attempts allowed per day.
3. How can I verify that my documents are accepted by Binance ?
Binance website . Most countries accept passports , national identity cards, and sometimes driver's licenses . If you are unsure, follow the instructions displayed during the upload process.
4. Can I change my country of residence?
Yes, if you move, you will need to provide new proof of address. In some cases, a new full KYC check will be required.
5. Where can I find additional help?
Binance Help Center and Customer Service are your first point of contact. You can also consult the regularly updated FAQ section. But never share your personal information through unofficial channels.
Conclusion: an identity verification problem on Binance .
If you encounter an identity verification problem Binance , the key is to quickly understand the reason for the refusal: non-compliant documents, incorrect information, a technical error, or geographical restrictions. You then have several options to resolve the situation:
- Ensure good image quality;
- Check each field of the identity form;
- Update your personal details if you move or change your name;
- Contact Binance customer support if all attempts fail.
The more you anticipate these steps, the smoother the KYC verification process will be. Always ensure you have a valid ID, properly configure your mobile app (or browser), and have a sufficient internet connection. Once this is done, you'll be able to quickly access all the exchange platform's features, buy, sell, and withdraw your cryptocurrencies without any issues.
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Yoann
Training engineer, I quickly became interested in the field of finance. Convinced that decentralized finance has a bright future ahead of it, I participate in its democratization by developing Crypternon.
