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Binance : What to do if your money has disappeared?
Can't find your funds on Binance ? Before you panic, know that there are several possible explanations for this disappearance. From transfer errors and display bugs to unconfirmed transactions or even fraudulent withdrawals, it's essential to identify the cause in order to act quickly.
Table of contents
Why did your money disappear from Binance ?
Funds that appear to have disappeared are not necessarily lost. Here are the main reasons:
Binance money disappeared: Display problem in your Binance wallet
Your money may still be there, but displayed incorrectly:
- The funds are placed in Binance Earn ( staking , farming, lending) and do not appear in the main balance.
- You have activated a hidden display mode which hides some low-value balances.
- The displayed balance is in dollars while your funds are in euros or another cryptocurrency .
- Recent transactions may take some time to appear.
Binance money disappeared: Inter-network transfer error
Transfers between blockchains require special attention:
- You sent USDT via the TRC20 network while the wallet only supports ERC20.
- You used the Polygon network instead of BSC , and Binance does not recognize the funds.
- A submission was made without adding a memo or tag, even though it was required.
In these cases, the funds are not necessarily lost, but may require manual recovery via Binancesupport.
Binance money disappeared: Withdrawal problems
If you made a transfer from Binance and the money is no longer in your account:
- Check the transaction status in the transaction history .
- If the transaction is pending, it may be delayed due to network congestion.
- If it is confirmed but you do not receive anything on the other platform, check the receiving address and the network used.
Binance money disappeared: Liquidation of a leveraged trade
If you trade futures or on margin , high volatility can lead to a forced liquidation of your position. Here are some scenarios:
- Your position was automatically liquidated because your margin was insufficient.
- A margin call has been triggered and Binance has sold your assets.
- You set your leverage and volatility led to a rapid loss.
Binance money gone: Hacking or unauthorized withdrawal
If you notice a withdrawal that you did not make:
- Check in the Binance Security tab if a Binance connection has occurred.
To do this, follow these steps:
- View the withdrawal history and destination address.
- Make sure your 2FA (two-factor authentication) is enabled.
In case of hacking, contact Binance support immediately and change your password.
Binance money disappeared: Scams and phishing
Some users see their money disappear after:
- They clicked on a Binance email and entered their credentials.
- Sent their funds to a fraudulent address (fake Binance , investment scam
If you have been the victim of fraud, it is difficult to recover your funds, but you can report the case to Binancesupport.
How to recover your missing money on Binance ?
If your funds have disappeared, here are the steps to follow:
1. Check your transaction history
Go to Binance and check out:
- Your transaction history is located in the "Orders" tab. You can adjust the desired duration of the history in the "Date" field. Verify that you initiated all the displayed transactions.
- The Assets lets you see if funds are in places you may have overlooked. This could include funds forgotten in Earn or Margin.
2. Check the status of the blockchain
If a transfer is pending, please check:
- On a blockchain explorer like Etherscan or BscScan .
- The average confirmation time of the network used.
3. Contact Binance Support
If you can't find your money:
- Have your transaction ID and details of the problem ready and contact customer support. You will likely need to ask several questions before the AI connects you with a human agent.
4. Check your account for a possible suspension
In rare cases, Binance may freeze an account for:
- Compliance checks (KYC not completed).
- Suspicious activity detected.
- Regulatory issues related to transactions.
5. Check your connections and secure your account
If hacking is suspected:
- Change your password immediately.
- Turn off all connected devices.
- Enable 2FA and remove any suspicious API access.
To enable 2FA, go to Account-Security then Authentication Application:
Binance money disappeared: Conclusion on the different options
The disappearance of funds on Binance always has a logical explanation: display error, network malfunction, liquidation, or hacking. Always check your transaction history and the blockchain status, and contact support if you have any doubts. To avoid these losses, secure your account and be vigilant when making transactions.
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Yoann
Training engineer, I quickly became interested in the field of finance. Convinced that decentralized finance has a bright future ahead of it, I participate in its democratization by developing Crypternon.
