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Why has your money disappeared from Trust Wallet ?
In this article, we'll explain the most common reasons why your balance may appear or have vanished. The goal is to help you understand what can cause this phenomenon and determine whether your funds are truly lost or simply "hidden" for technical reasons.
Table of contents
Trust wallet money gone missing: Possible causes
Before going into detail, it is essential to clarify that the vast majority of cases of missing money on Trust Wallet are linked to one of these causes:
- Tokens that are not supported by default and therefore not displayed
- Excessive permission given to a malicious smart contract
- A bug or an application update problem
- A network or chain error (BEP20, ERC20, etc.) that renders your transactions invisible
- A potential phishing or hacking attack targeting your seed phrase or private key
- portfolio import (case of incompatible assets)
- The balance has not yet been correctly updated in the application
It is therefore strongly advised to analyze each possibility before concluding that there has been a hack or that your funds have been permanently lost.
Trust wallet money disappeared: Bug or display issue
Trust Wallet , like any mobile app, can experience bugs . A recent update has sometimes caused balances to temporarily disappear for several users. It's not uncommon for a "non-existent balance" message to reappear after restarting the app or after an update. While these incidents are frustrating, there's usually no actual loss. If you experience this kind of problem, first try:
- Clear the application cache
- To update Trust Wallet to the latest available version
- To restore your wallet on another phone or device
If the problem disappears, it was probably a display malfunction. Your funds are still present on the blockchain , and you can verify them using a blockchain explorer like BscScan (for BEP20) or Etherscan (for ERC20) by entering your public address.
Cryptocurrency compatibility: some invisible tokens
Another common issue concerns compatibility. Trust Wallet supports a large number of tokens , but not necessarily all the ones you hold, especially if you've used another wallet before. So, if you import a seed phrase into Trust Wallet and it doesn't support certain assets, you won't see those tokens displayed. This doesn't mean they're lost or that you've been hacked. In this case:
- Check on a blockchain explorer
- Optionally, install another wallet that supports these specific cryptocurrencies.
This step is particularly important for tokens or little-used blockchains.
Trust wallet money gone: Scams, hacks and phishing, when security is called into question
Unfortunately, some fund loss stems from genuine hacking or phishing scams . In most cases, the user has disclosed—sometimes unintentionally—their seed phrase to a fraudulent website or fake tech support service. Once someone possesses your 12 or 24 recovery words, they can replenish your wallet and make transactions without your knowledge. Here are some concrete scenarios:
- You receive a call or message claiming to be from " Trust Wallet " and are asked for your recovery phrase.
- You are redirected to a cloned website prompting you to "reset" your wallet by entering your 12 words
- A malicious application is asking for private keys for a supposed update.
Remember: no one, not even the Trust Wallet , should ever know your recovery phrase or seed phrase . If you have disclosed it, your funds are almost certainly in serious danger. At this point, the only solution is to create a new wallet, double-check your security, and quickly transfer anything that can still be saved.
Permissions granted for questionable contracts
On some blockchains, you can grant permissions (called approvals ) to contracts. Specifically, you allow a smart contract to access your tokens to, for example, perform a swap or interact with DeFi . If you have mistakenly approved a malicious contract, it could potentially siphon off your funds.
To protect you:
- Check your permissions on a browser (for example, Etherscan, BscScan and Base scan offer a token approval checker )
- Revoke any approvals you no longer need
- Never grant unlimited access to contracts ; read contracts before signing them.
This precaution is crucial, as a single misstep can open the door to significant losses.
Trust wallet money disappeared: Network errors, a problem with a poorly selected chain
Trust Wallet supports several blockchains: Ethereum (ERC20), Binance Smart Chain (BEP20), and many others. It's possible to send cryptocurrencies to the wrong chain or select the wrong network during a transfer. For example:
- Confusing BNB Beacon Chain (BEP2) with BNB Smart Chain (BEP20)
- Transferring tokens from an exchange platform using the wrong protocol
In these cases, the money doesn't appear in Trust Wallet because it's technically located on a different blockchain. The funds aren't necessarily lost, but you'll need to take steps—sometimes complex ones—to retrieve them. You might need to use a bridge or a specific tool to transfer your tokens to the correct blockchain. Always verify the receiving address and network before confirming a transaction.
Some clues to spot a network error
- You see your tokens on an explorer of a different blockchain than the one indicated in Trust Wallet
- You entered an memo or reference during submission.
- Your exchange platform indicates that the transaction was successful, but Trust Wallet displays nothing
Trust wallet money disappeared: Temporary bugs in Trust Wallet
While it's rare to actually lose cryptocurrency due to a bug, certain vulnerabilities or interface issues can make it seem as if your money has vanished . There have been reported cases where the BNB or TWT ( Trust Wallet Token) balance temporarily disappeared. To mitigate these risks:
- Keep your Trust Wallet app up to date
- Feel free to try restoring your wallet on a second device (smartphone or tablet) to check the display
- Check the blockchain through an explorer to ensure your funds are present
In the event of a widespread bug, Trust Wallet usually communicates via its official channels to reassure the community.
Trust wallet money gone: Real-life cases of missing funds, hack or mishandling?
Numerous accounts on forums and social media report missing funds . By studying these reports, four main categories can be identified:
- Mishandling : sending cryptos in the wrong format (ERC20 vs BEP20), forgetting a memo during transfers, etc.
- Malicious approvals : authorizing a suspicious contract to manage your tokens
- Seed phrase compromise : unintentional disclosure on a deceptive website or fake platform
- Display issue : a temporary bug or a lack of compatibility
In most of these situations, the causes are human (phishing, accidental clicks, failure to verify addresses). Pure hacking (exploiting a vulnerability in the application itself) remains relatively rare.
How to avoid losing your funds: opt for a cold wallet
To effectively protect your cryptocurrencies and avoid the risks of loss or hacking, it is strongly recommended to store them in a cold wallet , that is, a physical wallet disconnected from the internet. Solutions like Ledger or Trezor offer significantly greater security than mobile wallets such as Trust Wallet .
Trust wallet money gone: What to do if your funds seem to be lost?
1. Check for the presence of your cryptocurrencies using a blockchain explorer
- Enter your public address into a tool like BscScan (for BEP20) or Etherscan (for ERC20)
- Look in the "Token Balances" section to see if they are listed
- If your crypto is visible, it's a display or compatibility issue.
- If they do not appear, first check that you are examining the correct blockchain.
2. Control contract authorizations
- If you have used dApps dApp log in to a "token approval checker" .
- Revoke anything that seems suspicious or unnecessary
- Disconnect your wallet from suspicious sites after use
3. Do you suspect hacking or phishing?
- wallets immediately : generate a new seed phrase
- Quickly transfer your remaining funds to this new address
- Control your computers and smartphones: updates, antivirus scans, strong passwords
- Never share your 12 recovery words with anyone
4. Check the coverage of your assets
- If Trust Wallet does not support certain tokens , they will not appear.
- Install another wallet compatible with your specific tokens
- Add the contract if the option is available in the application.
Tip: Increase the number of checks
When you own multiple types of tokens on different blockchains (e.g., ERC20, BEP20, Polygon , etc.), it's often convenient to have multiple wallets or a reliable multi-chain wallet. This prevents you from thinking your money has disappeared when it's simply in an address that Trust Wallet can't display correctly.
Trust wallet money gone: The problem of volatility and estimated value
When you check your balance on Trust Wallet , it sometimes displays an estimated based on the latest available price for each token. For some shitcoins or less popular cryptocurrencies, this estimate may be incorrect, giving the impression of unexplained "gains" or "losses." For example:
- A rapid pump liquidity can triple the displayed value in a few minutes.
- A sudden correction or a market data can make it seem like you've lost everything.
It is therefore recommended to use reliable price tracking platforms to confirm the true value of your assets. Do not rely solely on Trust Wallet , especially if your tokens are not widely traded.
Trust wallet money gone: What to do if the disappearance is confirmed?
If you confirm, via a blockchain explorer, that an transaction has withdrawn your funds, you may be the victim of a hack. In this case, your legal options are unfortunately limited:
- Reporting the hacker's address to the exchange platforms in order to block any potential withdrawals (result very uncertain)
- File a complaint for attempted fraud if you know the potential identity of the thief.
- Get help from a crypto security expert to analyze the origin of the leak (committed seed phrase, trojan on your device, etc.)
It is virtually impossible to automatically "repatriate" your cryptocurrencies without the cooperation of the entities controlling the receiving accounts. However, in many cases, the funds are sent to mixers or are quickly converted on poorly regulated exchanges, making any recovery extremely complex.
Trust wallet money disappeared: In summary, what should we remember?
- Funds disappearing from Trust Wallet are often linked to display errors, the lack of support for certain tokens , or misconfigured permissions.
- A bug or a poorly managed update can temporarily make you believe you've lost your cryptocurrencies.
- Phishing seed phrase compromise of actual thefts
- Network errors (sending BEP20 instead of ERC20, or vice versa) can make your crypto inaccessible, but not necessarily lost.
- Only very specific cases—such as a hack targeting the application's core structure—result in irreversible losses beyond your control.
Conclusion on the missing money from Trust wallet
If you suspect your money has disappeared from your trust wallet account , keep in mind that all is not necessarily lost. In many cases, a thorough check reveals that your funds are simply invisible due to technical or compatibility issues.
Your first step should be to consult a blockchain explorer to confirm the location of your cryptocurrencies . This will allow you to distinguish a "display bug" from an actual transfer of funds to an unknown address. Next, ensure you follow basic security rules: never share your recovery phrase, always verify the websites you log into, and regularly revoke non-essential permissions.
Decentralized finance offers great freedom, but it also demands a high level of personal responsibility. Trust Wallet , like any software solution, is not infallible. Therefore, maintain a constant level of vigilance and don't hesitate to diversify your storage tools, keeping the bulk of your funds in more secure vehicles if your investments are substantial.
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Yoann
Training engineer, I quickly became interested in the field of finance. Convinced that decentralized finance has a bright future ahead of it, I participate in its democratization by developing Crypternon.
